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Frequently Asked Questions

 

New Hours for Quarantine:
Closed until further notice

We will be closed March 17-TBA. An email notification will be sent out once we are able to open up to the public. Any questions or concerns that you have, our staff will work diligently and efficiently to get back to you. We are not doing any in-person interaction, this includes and is not limited to shopping in the store, in-store pick-up, and curbside pickup. Sorry for the inconvenience, we will try our best to work through this situation together. Thank you for your understanding.

 

How do your sizes compare with other stores?

Sizes vary by manufacturer. We encourage you to refer to the sizing chart for each item you order.

 

What size should I order?

First of all, sizes are not based on a child's age. All of the children in your child's class are the same age, but they are not all the same size. Also, every manufacturer has a different idea about what the measurements should be for any given size. To help you choose which size to purchase, we have included on the product pages manufacturer size charts when available. Please take the time to measure your child as described in the size chart - this is the next best thing to actually trying the garment on your child. If your child is between sizes, we recommend buying the larger size.

 

What if my child needs a special size not offered in the Online Store?

If your child needs a special size not offered in our Online Store, please contact us for assistance.

 

How many uniforms does my child need?

How many uniform pieces your child needs depends on several factors: your school's requirements, your laundry schedule, how hard your child is on clothes. In general, we suggest your child have 3-5 tops, 2-3 sweaters/sweatshirts, and 2-3 bottoms. This estimate works well with two laundry days a week for a child who keeps clothing relatively clean and in good repair. Please adjust based on your needs.

 

Are your uniforms guaranteed?

All garments are guaranteed against manufacturing defect for one school year under our Limited Warranty. Please note: holes in pant knees are not guaranteed by the manufacturer - this is a use issue, not a manufacturing defect. (Many parents just convert them into shorts!)

 

What payment methods do you accept?

Online we accept...
* Credit Card (Mastercard, Visa, Discover, American Express)

In our Santa Clara store we accept...
* Cash
* Credit Card (Mastercard, Visa, Discover, American Express)

 

How long will it take to receive my order?

Most customers in the San Francisco Bay Area receive in-stock items within 7-14 business days. Customers outside of the San Francisco Bay Area can expect delivery of in-stock items within three weeks.  These times have been extended due to COVID-19 and apologize in advance for this inconvenience.

 

What happens if some of my items are backordered?

If you request to have your order shipped, then backordered items will be sent as soon as they become available. If you request to pick-up your order, then the items will be held for you when our shipment arrives and you will be notified. Over the summer season, if you are waiting for multiple products, we will typically hold your merchandise while we wait for the remaining items to arrive; once August arrives, we will ship/notify as product arrives.

 

How do I return items to you?

Start by reviewing our Return Policy. You may return your merchandise to our Santa Clara store. You may also ship merchandise back to us. In the package, please be sure to include our Mail Order Return Form along with the items you are returning. Return shipping charges are the responsibility of the customer.

We now have a drop-off method for exchanges/returns.  We have a cart outside of our store from 10-6PM Monday-Friday and is located on the back side where the parking lot is.  

As long as you have filled out the green sheet or the PDF above with your information and what you would like done with the items, you can drop them off during those hours.